Frequently Asked Questions

The Product

What is in the Elexoma  Medic ™ product  pack?
The Elexoma  Medic ™ is a handheld system which can be attached to a belt. It comes as a complete package, incorporating versatile features to enable peace of mind and convenience.

  • Comprehensive User Manual 
  • 4 x AAA rechargeable batteries
  • Battery charger
  • 2 sets of lead wires
  • Set of 4 Elexoma self-adhesive electrodes
  • Set of ear-clips
  • Travel bag
  • Carrying holster

What programmes does the Elexoma  Medic offer?

  • A choice of 8 easy-to-select pre-programmed settings
  • Low-frequency for chronic pain and tissue recovery
  • High-frequency ('direct current') to facilitate polarisation for optimal tissue repair
  • Bi-phasic pulses for patients with a metal prosthesis
  • Unique Cranial Electro Stimulation  programme  for physical and psychological  conditions
  • Other programmes will be specified when you talk to your doctor about your condition and your specific needs

What are the functions of Elexoma Medic ™?

  • Timer-indication for duration of treatment and use of apparatus
  • Single-button selection of programmes  and intensity
  • Automatic modulation to counter body-cell immunity to treatment
  • Treatment time and intensity adjustable while treatment is in progress
  • LCD screen displays treatment mode, treatment time and treatment intensity
  • Current intensity detection during the treatment mode
  • Termination of treatment when battery voltage is low
  • Monitoring of total treatment time
  • Treatment time and mode control via Smartcard  data*

Can the Elexoma Medic ™ be used as an MP3 Player?

  • While originally designed to act as an MP3 player when not in use for treatment, this aspect was not activated in the installed software.  The device can therefore not be used as an MP3 player.


The Mechanism

How does the Elexoma  Medic system work?

  • When a patient switches on the Elexoma  Medic, the device is activated.
  • A minute current finds its way from a positive to a negative electrode, both of which are attached to the skin.
  • The area of skin between the positive and negative electrodes  becomes electrically charged.
  • In the body, the current actually 'penetrates' the cells - and the processes of tissue repair take places to re-establish homeostasis.

Where does it work?

  • Two (positive and negative) self-adhesive electrodes  (stickers connected to low-current leads) are attached on either side of the area of the body where discomfort is experienced.

Who decides on the type of treatment programmes to be used?

  • Based on years of research and experience, 8 preset treatment programmes were built into the Elexoma Medic. 
  • An extensive instruction manual outlines which programme to use for which condition.
  • We recommend that the Elexoma Medic™ is used and monitored in a responsible way.


The Effect

How long would I have to use the Elexoma Medic system for?

  • The amount of treatment time varies according to the condition.
  • However, a minimum treatment time of 15 min/day is required.
  • It can take 3 to 7 days for effects to become clear to the user.

What are the benefits of using Elexoma  Medic?

  • Chemical free – A safe and effective drug-free solution with no toxic side-effects , Elexoma  Medic provides an alternative to prescription drugs.
  • Cost-effective – Our rental contract ensures that monthly costs remain stable, unlike the fluctuating prices of pharmaceuticals.  Furthermore, the device can pay for itself in less than a year in respect of savings on pharmaceuticals.
  • Peace of mind – Elexoma  Medic™ is backed by the highly professional, friendly and efficient team at Integrow Health (Pty) Ltd.
  • Convenient, versatile and portable – Elexoma  Medic ™ is powered by rechargeable batteries  used in clinical, home health-care, sports  and occupational medicine applications and can be carried in a case attached to a belt.
  • Performance maintained – The Modulation Technique  application prevents the body cells from becoming immune ("used") to long-term treatment and ensures that effective results are achieved even with long-term use.
  • Comfort – This unique concept allows patients to obtain Elexoma  Medic for limited or extended periods to use in the comfort of their homes.
  • Safety –  Minimal side effects reported.
  • Affordability – Over the period of a year or two, the options provided by Elexoma Medic ™ cost significantly less than many prescription drugs.

The Guarantees

What about guarantees and product support ?

The Elexoma  Medic™ offers excellent Swiss technical product support providing:

  • Comprehensive medical and technical in-house support
  • Comprehensive 2-year factory carry-in warranty.
  • A one year carry-in money-back guarantee on purchased devices - you return it, we refund it. Valid for 365 days from date of purchase.
  • Compliance with the most recent European safety and quality control standards - ISO 13485 - 2003
  • Compliance with European 'Medical Device Directive 93/42/EEC'
  • FDA approved as a Class III product in the treatment of depression, anxiety, insomnia and chronic pain.
  • Supplied with a high-quality travel bag for maximum protection and a professional look
  • Utilising next-generation microcurrent  and Cranial Electro Stimulation technologies, the Elexoma Medic ™ has been designed to incorporate nine technical parameters in unique and optimal combinations

Everything you need to know about the Elexoma  Medic ™ is contained in the comprehensive User Manual  - from getting started to connecting the apparatus and positioning the electrodes . It also includes valuable tips on how to care for your Elexoma Medic™.


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